At NovaThemes, Your Satisfaction Is Our Top Priority
We understand that finding the perfect theme for your website can sometimes be a challenge. Despite our best efforts to meet your expectations with high-quality themes and exceptional support, there may be times when a theme doesn’t quite fit your needs. That’s why we offer a straightforward and hassle-free return process.
Our 30-Day Money-Back Guarantee
All purchases at NovaThemes are covered by our 30-day money-back guarantee. If for any reason you are not completely satisfied with your theme, you can request a full refund within 30 days of purchase. No hassles, no questions asked.
How to Request a Return
- Contact Support: Reach out to our customer support team at [email protected]. Please include your order number and the email address used during purchase for quick processing.
- Request Review: Our team will review your request to ensure it meets our return policy conditions.
- Refund Processed: Once approved, we will process your refund to the original payment method. Refunds typically appear within 5-10 business days, depending on your bank or payment provider.
Conditions for Returns
- The return request must be made within 30 days of purchase.
- The theme must not have been significantly used, modified, or uploaded to more than one website.
- Customization services, if any were purchased, are non-refundable.
Frequently Asked Questions
Can I exchange my theme for another one? Yes, if you find another theme on our site that better suits your needs, we’re happy to facilitate an exchange. Please contact our support team to arrange this.
What if I encounter technical issues with my theme? We encourage you to contact our support team first if you’re experiencing any technical difficulties. Our team is dedicated to resolving any issues and ensuring your theme works perfectly for you.
Are there any restocking fees? No, we do not charge any restocking fees for returns.
Need More Help?
Our customer support team is here to help with any questions or concerns you may have about our return policy or process. Contact us anytime at [email protected] or via our Telegram chat.